Your Partner for Customer and Business Success

Build a Comprehensive CX Strategy

Drive Staff Performance Quality

Manage Results on One Dashboard

Engage Your Customer More Effectively

"With over 40 years of multi-industry, multi-measurement experience, we provide an unparalleled performance process that drives improvement and enables our client-partners to achieve optimum returns."

Josh Stern, CEO of Shoppers Critique International, a division of Reality Based Group

Expect Value and Excellence

We leverage of our unique action-oriented mystery shopping evaluation process to help you obtain significantly improved business results, deepened brand loyalties, and optimized revenue! We help collect objective customer data, measure and analyze it, deploy a strategic coaching practice, and drive improved results.

You can access your business data all in one comprehensive SASSIE system, an intuitive data platform that groups, displays, and analyzes your data in the way that you would want it to do so. Since SCI is a division of Reality Based Group (RBG), the SASSIE system is available to all Shoppers' Critique International customers. With SCI, you can expect your mystery shopping program to have:

  • Performance Quality
  • Shopper Quality
  • A Dedicated Customer Success Manager
  • An on-time, on-budget, all-purpose solution
  • Exclusive Access to SASSIE

Charter Member of the Mystery Shopping Providers Association of North America

Shoppers' Critique International is a charter member of the Mystery Shopping Provider's Association and currently holds a seat on its board. The MSPA-NA is part of an international trade group which assures clients and shoppers that its members are safe and legitimate companies with which to do business.

Our Clients