Bill B. with Miller Paint – Director of Retail Operations
“Fifty locations spanning three states were shopped within a 30 day window. The quality of the shops was consistent and discrepancies were virtually nonexistent. Shoppers’ Critique helped us design a shop that was more objective and meaningful than our previously in-house version and then they implemented the process flawlessly and reported results in a consistent and un- debatable manner. Small issues that came up were immediately addressed and did not surface again. Requests for minor changes in the format were made without question and without charge as promised. Round one is in and I’ve been very impressed with the results. We know exactly what we need to do to move forward on our quest for “Extraordinary Service”.
Michael D. with Especially for Pets
“Shoppers’ Critique International has proven to be the most important element of Especially for Pets’ customer service training program. We train our employees in all aspects of customer service and SCI monitors absorption and compliance. Their shoppers are thorough, professional and spot on with their shops. We view their feedback and unbiased reports as an educational imperative. They have unquestionably improved our service.”
Linda D. with Cato’s
“Their service and reporting are both exceptional. Shoppers’ Critique is one company I can highly recommend!”
Tim Putnam with A&E Management, Little Caesar’s
“The Mystery Shops by SCI have really helped us pinpoint some of our strengths and weaknesses, and given us the opportunity to continually improve our operation.”
Adolf F. with One Parking – General Manager
“I wanted to take a moment to let you know how much One Parking, Inc. appreciates what Jake, Kevin, Cricket and the rest of the staff at Shoppers Critique International are doing to improve how we can better deliver a positive experience to all of our customers. Because of Shoppers Critique International expertise we feel very confident the honest evaluations and prompt feedback received will help us as a Company to reach our ultimate goal, 100% customer satisfaction. The flexibility and understanding of your executive team to work around our schedules to meet our specific needs is a very significant benefit. They can implement any scenario requested accurately and professionally.”
Natalie P. with Subway Franchisee
“We are very happy to be working with Shoppers’ Critique in our territory. Our account supervisor is not only professional but also takes care of any issues that come up the very same day. I would definitely recommend using this company for your secret shops.
Derek B. with Rosen Hotels & Resorts
“Shoppers’ Critique International provides us with custom evaluations targeted to the specific areas most critical to the success of our operations. Used in conjunction with our ongoing training efforts, the evaluations are a critical accountability tool.”
Steve A. with Parable Christian Stores
“We chose SCI for their robust web-based reporting system, and their responsive support staff to help accomplish our goals.”
Chad H. with MetroPCS NY
“Most of our sales volume is driven by our indirect channel. Identifying customer experience issues in stores that we do not own is critical to our ability to grow. Shopper’s Critique has been a key partner in helping us find opportunities to train and coach reps in our dealer channel as well as our company-owned stores.”
Chuck A. with EHub
“I especially appreciate the prompt response from your team to any request as well as the extra effort always made to assure full narrative to survey questions. I certainly recommend your company to anyone in need of professional and timely reports.”
Paul K. with Rentokil
“The program has been very beneficial in that we made some adjustments to our Customer Service Representatives training program. A good example is under rapport building we now emphasize to use the customer’s name at least two times in the conversation.”
Lisa K. with Evaluation Inc.
“Shoppers’ Critique has been the ultimate partner. If you are looking for the best, look no further.”
Katie F. with World Class Learning Schools
“Our company was delighted with the results we received from Shoppers Critique the mystery shoppers were both thorough and professional.”
Bill L. with Florida Attractions Association
“Shopper’s Critique International delivers for the Florida Attractions Association. The Florida Attractions Association depends on Shopper’s Critique International to provide professional, unbiased reviews of our Member Attractions ensuring compliance with an industry Code of Practices resulting in guests enjoying the very best of what Florida Attractions have to offer.”
Karen B. with Oakwood Management Company
“Shopper’s Critique saves our company time and money. They respond to any needs we have very promptly.”
Dan C. with Annex Brands
“The Shoppers’ Critique program allows us to formulate a plan of action cohesively with the franchisee to increase the customer’s experience.”
Joe with Florida Housing Affordability
“Shoppers’ Critique made my job easy. They asked all the right questions up front, then delivered the mystery shopping services and reports without a hitch. I certainly recommend them.”
K. McNamara with Friendly’s
“We’re extremely happy that we switched our mystery shop program to Shoppers’ Critique. We were looking to upgrade to a program that was more automated and easier to use, and SCI has exceeded our expectations. Overall the transition has been well received by all levels of field management.”
Adolf F. with One Parking – General Manager
“I wanted to take a moment to let you know how much One Parking, Inc. appreciates what Jake, Kevin, Cricket and the rest of the staff at Shoppers Critique International are doing to improve how we can better deliver a positive experience to all of our customers. Because of Shoppers Critique International expertise we feel very confident the honest evaluations and prompt feedback received will help us as a Company to reach our ultimate goal, 100% customer satisfaction. The flexibility and understanding of your executive team to work around our schedules to meet our specific needs is a very significant benefit. They can implement any scenario requested accurately and professionally.”